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Terms of Service

Last updated: 09/01/2025

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Welcome to RiseWell Recovery (“RiseWell,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and any tools or platforms we provide. By accessing or using our website or services, you agree to these Terms. Please read them carefully.

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1. Nature of Services

  • RiseWell provides peer recovery coaching and related support services, including sober companions, safe passage/transport, and family interventions.
     

  • Our services are non-clinical and do not replace medical treatment, therapy, or emergency care.
     

  • RiseWell staff are not licensed medical or mental health providers, and are not mandated reporters. However, we may contact emergency services if we believe there is an imminent risk of harm to you or others.
     

 

2. Use of Website

  • You may use our website for lawful purposes only.
     

  • You agree not to use the website in a way that could damage, disable, or impair 
     

  • All content on the website, including text, logos, graphics, and design, is the property of RiseWell and may not be copied, distributed, or used without permission.
     

 

3. Third-Party Coaching Software

  • As part of services, RiseWell may provide access to third-party, HIPAA-compliant software platforms (“Coaching Software”) for scheduling, communication, and progress tracking.
     

  • These platforms are operated by independent providers. Your use of such platforms is subject to the provider’s own terms and privacy policies.
     

  • RiseWell is not responsible for outages, data loss, or breaches that occur on third-party platforms.
     

 

4. Confidentiality and Privacy

  • RiseWell is not a HIPAA-covered entity. However, we maintain confidentiality practices modeled on HIPAA principles.
     

  • Please review our [Privacy Policy] for details on how we collect, use, and share information.
     

  • Confidentiality may be limited if we believe you are at imminent risk of harming yourself or others, in which case we may contact emergency services or a designated contact.
     

 

5. No Emergency Services

  • RiseWell is not an emergency or crisis service.
     

  • If you are experiencing a medical or psychiatric emergency, call 911 or your local emergency number immediately.
     

  • National resources include the 988 Suicide & Crisis Lifeline in the United States.
     

 

6. Payments and Cancellations

  • Fees, payment terms, and cancellation policies are outlined in your Service Agreement with RiseWell.
     

  • Unless otherwise stated, all payments are due as agreed in the Service Agreement.
     

 

7. Limitation of Liability

  • RiseWell is not liable for outcomes of recovery coaching, including relapse, medical events, or decisions made by clients.
     

  • To the fullest extent permitted by law, RiseWell disclaims all warranties related to the website and services.
     

  • Your use of the website and services is at your own risk.
     

 

8. Indemnification

You agree to indemnify and hold harmless RiseWell, its staff, and affiliates against claims, liabilities, or expenses arising out of your use of the website or services, except where prohibited by law.

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9. Governing Law

These Terms are governed by the laws of the State of Connecticut, without regard to conflict of law principles.

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10. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on our website with the “Last updated” date at the top. Continued use of our website or services constitutes acceptance of any updates.

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11. Contact Us

If you have questions about these Terms, please contact:

RiseWell Recovery
[Your Address]
[Your Phone Number]
[Your Email Address]

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