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Privacy Policy

Last updated: 09/01/2025

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RiseWell Recovery (“RiseWell,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information through our website and the third-party tools we use to deliver recovery coaching and related services. By using our website or services, you agree to the terms of this Policy.

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1. Information We Collect

We may collect the following types of information:

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  • Personal Information You Provide: such as your name, email address, phone number, and information submitted through contact forms or service intake forms.
     

  • Service-Related Information: if you engage RiseWell for recovery coaching, companions, transportation, or intervention services, we may collect additional details you choose to share in the context of those services.
     

  • Technical Information: such as IP address, browser type, and usage data, collected automatically when you visit our website.
     

 

2. How We Use Your Information

We use your information to:

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  • Provide requested services, including coaching, companions, safe passage/transport, and family interventions.
     

  • Communicate with you about appointments, services, or updates.
     

  • Improve our website, services, and client experience.
     

  • Comply with legal obligations or respond to lawful requests.
     

 

3. Use of Third-Party Coaching Software

RiseWell Recovery may use secure, third-party, HIPAA-compliant software platforms (“Coaching Software”) to support client engagement, goal-tracking, and communication.

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  • These platforms are operated by independent providers, not RiseWell.
     

  • We select vendors who meet industry standards for privacy and data protection, but we cannot guarantee the security of third-party systems.
     

  • By engaging in services, you acknowledge and consent to the use of such platforms.
     

 

4. Peer-Support Nature of Services

RiseWell provides peer recovery coaching and related support services. Our staff are not medical or mental health providers, and our services do not replace professional clinical treatment.

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  • RiseWell is not a HIPAA-covered entity under federal law.
     

  • However, we voluntarily uphold confidentiality practices modeled on HIPAA principles to protect your information.
     

  • Information you share may not carry the same legal protections as information disclosed to a licensed healthcare provider.
     

  • While RiseWell is not a mandated reporter, we may disclose information if we believe a client poses an imminent risk of harm to themselves or others.
     

 

5. Confidentiality and Information Sharing

We treat your personal information with respect and do not sell or rent your data. Information may be shared only in the following circumstances:

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  • With your consent (for example, coordinating with a treatment center or family member).
     

  • With third-party service providers who help us deliver services.
     

  • As required by law or to prevent imminent harm to you or others.
     

 

6. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

7. Your Choices

  • You may request to review, update, or delete personal information we hold about you by contacting us.
     

  • You may opt out of receiving non-essential communications at any time.
     

 

8. Website Cookies and Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze site performance. You can disable cookies through your browser settings, though some features may not function properly.

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9. Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect information from minors without parental consent.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the “Last updated” date at the top.

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11. Contact Us

If you have questions about this Privacy Policy or our practices, please contact:

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RiseWell Recovery
[Your Address]
[Your Phone Number]
[Your Email Address]

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